Every word from the Preface to the book "You will meet a tall , dark stranger- Executive coaching challenges "by Manfred F. R. Kets de Vries is profound .
A sample below
Every time i demonstrate a willingness to listen with a minimum of defensiveness, criticism or impatience i am giving my clients a gift of understanding and also earning the right to have it reciprocated .
My emotions can damage my ability to understand the mental state of others , to listen to them, to feel their pain or joy.
To be empathetic I need to recognise my own blind spots , the selective filters I use to look at the world. I need to be aware of my own reality as well as others .
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