By now we have all sort of got used to having conversations remotely. Even if the videos are on we are still deprived of our ability to sense the context and mood in its entirety for various reasons. And these times are compelling us even more to have difficult conversations with team members , service providers ,clients.. .
Here are a few of my #learnings
1) Put your thoughts in writing (This will help in clarifying your purpose and goals)
2) Send your thoughts by mail . Helps set the context for more detailed discussions.
3) Schedule more time for the #conversations than normal to listen to the others story and sharing yours
5) Don’t make assumptions and do not be shy of asking for details.
6) Be calm before you step into the conversation. Physical distance makes it even more complicated to resolve emotional reactions.
These are in addition to those you would have learned and used while having difficult conversations face to face including uncovering contributions , differentiating between impact and intention , solving for the problem etc.
Look to learn from your experiences .
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