The last few weeks have been a wake up call for many an organisation. Especially the ones who have been struggling with cash flows, unsure of when and how their customers will return etc. Having got over the initial shock and firefighting ,organisations and leaders need to start answering some hard questions on what all led them to their current situation .Have no doubts Covid19 was just an external event. The problems and solutions are internal.
Some of these solutions need to be thought through carefully as they can have deep implications ( Eg laying off people). Some changes you were contemplating for long, much before the crisis might need acceleration.
Compare your organisations situation to a human being who has had a heart attack or a stroke. Recovery will be painful but unless fundamental changes to permanently mitigate whats caused the situation are not taken , just like the person the organisation will be exposing itself to recurrence when the external stressors reappear.
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