A couple of days back i was at my desk deep in thought on how best to guide a client improve customer experience in his single store retail organisation, and the book " Fish Sticks " stared at me from my book shelf inviting me to relook at it. .
Though its predecessor "Fish !" is more well rated by many readers , i find the sequel " Fish Sticks " addressing the more difficult challenge of making change stick .
While it contains some deep practical insights , one line that is worth remembering is a quote in it from Joseph campbell
" Your path is created in the moments of action . If you see it laid out in front of you , step 1 , 2, 3 ..you can be sure its someone elses path . Thats why you see it so clearly "
"So while we should all be open to taking advise and any inspiration from observing other organisations and people, when it comes to action , do not borrow someone elses to do list .
Instead take your own first step !! "
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